Call Center Agent - National Bank Job at Capital Management Services, Buffalo, NY

T2Vhdk5KTVZYcjFJMDB5ODM0d2h2UG1u
  • Capital Management Services
  • Buffalo, NY

Job Description

Job Description

Job Description

Capital Management Services (CMS) is located in the Amherst/Williamsville, New York area and specializes in 1st party collections and reminder calls for a well-known bank.

CMS is a well-respected and compliance-focused team of call centers in WNY. We offer a positive work environment, excellent compensation packages, and opportunities for career growth. We're looking for professionals with clear communication skills, the ability to efficiently navigate and leverage technology tools, and a strong work ethic to add to our growing team.

We are looking for in-office employees who will be calling current customers who are 2-90 days behind on their current credit card payment, to remind them of their missed payment. There are no old debts. The goal is to utilize customer service skills, and the banks offerings to help customers return to a current status and avoid further collections activity . Employees will be given the opportunity to work from home once quality and attendance guidelines have been met. We are looking for those who have a customer service background, but will give priority to those with a background in 1st party collections, debt resolution, and financial services.

The shift for this position is Monday through Friday 2pm-11pm. No weekends required .

We need people who are ready start at our Amherst NY office on September 8th, 2025. Training will be from 9:00am - 5:00pm for the first 3 weeks. After the initial training period, there are 3 weeks of on-the-job training with a schedule of 1p-10p

CMS employees benefits enjoy the following:

  • Health, Dental, and Vision insurance benefits
  • 401k Plan
  • Paid Time Off
  • Work from Home Opportunities
  • Advancement Opportunities
  • Referral Bonuses

Employees will start at $17 an hour! Employees also earn 2 increases their first year and are guaranteed to be at least at $18 an hour with in their first year.

New trainees will receive a $150 bonus after 60 days.

Qualifications

  • Excellent communication skills
  • Strong customer service background
  • Experience in call center operation preferred
  • Ability to handle outbound and inbound calling
  • Typing skills and data entry accuracy
  • Multilingual or bilingual proficiency a plus

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift
  • Evening shift

Ability to Commute:

  • Amherst, NY 14221 (Preferred)

Work Location: In person

We conduct a 7 year background check and drug screen for all potential hires.

Job Tags

Hourly pay, Full time, Traineeship, Work at office, Shift work, Afternoon shift, Monday to Friday,

Similar Jobs

RIT Solutions, Inc.

MS Dynamics 365 CRM / Azure developer Job at RIT Solutions, Inc.

 ...experience implementing, configuring and developing solutions using Dynamics 365 Customer EngagementStrong knowledge of Object Oriented...  ...Relational Database management systemsSolid and in-depth knowledge of CRM processes gained within complex projects.Ability to take... 

gategroup

Transportation Supervisor Job at gategroup

 ...teams are catering correct aircraft and flights ~ Ensures that all employees are in compliance with safety procedures and Airport Transport Authority badging requirements ~ Works with management staff to improve performance of the unit ~ Assists teams with late... 

Silver Reef Casino Resort

Spa Massage Therapist - Hotel Job at Silver Reef Casino Resort

DescriptionSummary: Responsible for providing massage to spa guest. That is in line with guest ideal of massage and accordance with Washington State Law.Qualifications:High school diplomaValid driver's licenseWorking familiarity with computersWashington State Massage... 

SPAHR SOLUTIONS GROUP LLC

Database Administrator Job at SPAHR SOLUTIONS GROUP LLC

 ...Job Description Job Description The Database Administrator (DBA) is responsible for planning, installing, configuring, maintaining, and securing...  ...all relational database environments (e.g., SQL Server, Oracle, MySQL). Install and configure database software, tools,... 

Pilgrim's

PET FOOD / PROTEIN LABORER Job at Pilgrim's

Job Description Description Pilgrims wants YOU to join our hourly production team! Benefits include: Medical, dental and vision insurance 401K contributions Better Futures Program 2 Year Community College tuition paid for you or your dependent!...