Job Description

Job Description

Position Type: Part-Time, remote

Compensation: $25-28/hour (Based on experience)

Location: Remote (Primarily Southern California)

Travel Required: No 

About the Role

We are seeking a detail-oriented and proactive Customer Service Support Coordinator to join our team on a part-time basis. This remote position is ideal for someone who excels at communication, organization, and customer satisfaction. You will play a key role in ensuring smooth service scheduling and maintaining high customer satisfaction.

Key Responsibilities

• Respond promptly and professionally to client service requests mainly via email, and sometimes by phone.
• Schedule service appointments and coordinate with internal teams.
• Ensure customer profiles and records are accurately updated in our systems.
• Receive and acknowledge purchase orders (POs) from clients and dispatch service tickets.
• Follow up with clients to confirm service details and satisfaction as well as future services.
• Create and manage service tickets in our system.
• Maintain clear and organized documentation of all customer interactions and service activities.
• Updated the CRM with information from Customers and Engineers.
• Maintain a clear communication with Engineers in the field to update customers on service progress.
• Reach out to customers to get information about job site requirements and update the ticket for the engineers. 

Required Skills & Qualifications

• Proven experience in customer service, administrative support, or coordination roles. Experience in field service operations is a plus.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable working independently in a remote environment.
• Proficiency with CRM systems, ticketing platforms, and Microsoft Office or Google Workspace.

Work Environment & Travel

Remote position, must be available to meet with the team in person occasionally

Work Hours

Part-time (flexible hours)

Flexibility required to meet customer and company needs

Must be available during standard business hours (Monday–Friday)

Compensation & Benefits

Hourly Rate: $25-28/hour 

Paid training

Laptop provided

Contract Terms

Initial contract duration: 3 months

Performance review at end of term

Potential for 1-year renewal based on mutual agreement

Why Join Us?

We offer a dynamic work environment, the opportunity to work from home, in the research and field service industries. If you're a reliable team player with a customer-first mindset, we’d love to hear from you.

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