Job Description

Customer Success Manager
Remote | Full-Time | Israel

Were looking for a Customer Success Manager to support our sales efforts and help us transform the way hardware companies build their supply chains.

Youll be responsible for owning the ongoing relationship with customers after the initial sale - ensuring theyre successful, satisfied, and supported in every interaction with Jiga. This role sits between sales and operations: you'll be a partner to our customers, ensuring their sourcing runs smoothly while collaborating closely with Account Executives to grow accounts.

If you love working with customers, understand manufacturing, and get things done, this is the place for you.

About Jiga

Were a fast-growing, VC-backed Y Combinator company on a mission to transform how companies build physical products by making sourcing parts truly frictionless.

Hardware teams at companies like NASA and Fortune 500s use our AI-native collaborative platform to get high-quality custom parts, faster.

Were changing the game in manufacturing by empowering engineers with better tools and direct access to vetted suppliers, while delivering radical transparency and incredible service.

Were a remote-first company that believes in high ownership, async work, and a no-BS culture. We trust each other, play games together, and go on annual offsites to beautiful places.

What youll do

• Serve as the main point of contact for active customers post-sale
• Own onboarding, education, and day-to-day success of customer accounts
• Guide customers through the sourcing and ordering process, ensuring timely and high-quality deliveries
• Coordinate internally with supply chain, operations, and sales to meet customer needs
• Support the Account Executives in growing customer accounts by identifying upsell and expansion opportunities
• Build strong, trust-based relationships with engineers, buyers, and operations teams
• Help optimize processes to make the customer experience better and more scalable

Youre a fit if you

• Have 3+ years of experience in customer success, account management, or sales support, ideally in manufacturing, supply chain, or B2B software services
• Have technical fluency in custom manufacturing: CNC machining, injection molding, 3D Printing, DFM, materials, etc.
• Are highly service-oriented and take pride in going the extra mile for customers
• Are an excellent communicator, both written and verbal
• Are highly organized and can manage many tasks and requests simultaneously
• Are proactive and solution-oriented : you dont just spot problems, you solve them
• Thrive in a fast-paced, high-autonomy startup environment
• Are tech-savvy and comfortable with tools like Slack, Notion, Loom, and CRMs

Why join us

• Youll work with cutting-edge hardware companies solving real-world problems
• Youll be part of a high-impact team thats changing an outdated industry
• Youll have the freedom and support to make big things happen
• Youll join a culture that values autonomy, honesty, and speed

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