Job Description

Deputy Chief of Support Services - Operations Officer V

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Deputy Chief of Support Services - Operations Officer V

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THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE, DEPARTMENT OF GENERAL SERVICES

DEPUTY CHIEF OF SUPPORT SERVICES

POSTING DATE: 6/26/2025

, Annually

Our Benefits

The Office of Employee Benefits manages the City's health and welfare benefits plans for employees, retirees, and eligible dependents. The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here:

THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE, DEPARTMENT OF GENERAL SERVICES

DEPUTY CHIEF OF SUPPORT SERVICES

POSTING DATE: 6/26/2025

SALARY RANGE: $93,622.00 – $149,726.00 , Annually

STARTING PAY: $93,622

Our Benefits

The Office of Employee Benefits manages the City's health and welfare benefits plans for employees, retirees, and eligible dependents. The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here:

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team!

Job Summary:

Oversee and direct day-to-day operations within the Fleet Management Division, ensuring coordination across Fleet’s facilities and adherence to industry best practices to guarantee efficient, safe, and timely service. Provide oversight to optimize team productivity and minimize labor expenses. Continuously monitor and enhance performance to achieve effective and efficient service, minimizing downtime and containing costs. Manage operations to ensure fleet compliance with procedural, safety, federal, and state regulations. Provide guidance and management for operations team members in administrative and

performance-related activities. Stay informed about new industry trends and technology in fleet management. This role is instrumental in ensuring the efficiency, safety, and compliance of Fleet operations, while also fostering continuous improvement and excellence in customer service delivery. Leadership in all special projects and initiatives, fostering collaboration with other city agencies, vendors, and community members. Serve on 24-hour calls for emergencies.

Essential Functions :

• Oversee and direct day-to-day operations within the fleet management division, ensuring
• coordination across fleet’s facilities and adherence to industry best practices to guarantee
• efficient, safe, and timely service.
• Provide oversight to optimize team productivity and minimize labor expenses.
• Continuously monitor and enhance performance to achieve effective and efficient service, minimizing downtime and containing costs.
• Manage operations to ensure fleet compliance with procedural, safety, federal, and state regulations. Provide guidance and management for operations team members in administrative and performance-related activities.
• Stay informed about new industry trends and technology in fleet management.
• This role is instrumental in ensuring the efficiency, safety, and compliance of fleet operations, while also fostering continuous improvement and excellence in customer service delivery.
• Leadership in all special activities.
• Develop and enforce procedures, policies, and safety protocols for all fleet services and staff.
• Establish and implement a comprehensive fleet facilities preventative maintenance program.
• Conduct facility inspections and propose improvements, as needed, to maintain operational and environmentally safe, OSHA-compliant work areas for all fleet employees.
• Oversee all facility and equipment-related improvement projects and renovations. Examples include vehicle lift replacements, office renovations, and security camera installation projects and initiatives, fostering collaboration with other city agencies, vendors, and community members.
• Serve on 24-hour calls for emergencies.
• Management of the city’s above and underground fuel tanks and fuel management systems. Overseeing the dispensation of approximately three million gallons of fuel annually, totaling roughly $11 million per year.
• Directly supervise nine supervisors, who manage a total of 40 employees across eight different locations. Supervise service office supervisors to efficiently initiate the maintenance process and ensure exceptional customer service for our customer agencies.
• Establish performance metrics to monitor and enhance customer feedback.
• Support the supervisors in interviewing, hiring, and training employees, as well as planning, evaluating performance, addressing complaints, and resolving problems.
• Collaborate closely with the Chief and Deputy Chief of Administration to create, oversee, and manage a $75 million budget, including the development of related performance measures, dashboards, and data used for decision making purposes.
• Responsible for identifying potential issues, assessing resource needs, and managing information within designated department segments within budget constraints.

Education And Experience Requirements

Requirements - A Bachelor’s degree in Business Administration, Public Administration, Management, or related field from an accredited college or university and ten (10) years of progressively-increasing responsibilities including four (4) years of supervisory experience is required. Professional certifications may be required.

Equivalencies - Equivalent combination of education and experience.

Equivalency Notes:

Have an equivalent combination of education and experience. Non-supervisory experience or education may not be substituted for the required supervisory

experience.

Licenses, Registrations, and Certificates

Have a valid Maryland class c noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver’s permit. Provisional driver’s licenses are not acceptable.

Note: you must upload a copy of your valid driver’s license with the application at the time of applying.

Knowledge, Skills, & Abilities

• Knowledge of the principles and practices of public and business administration and management, including the process of planning, organizing, staffing, directing, and controlling.
• Knowledge of methods and procedures for the collection or organization, interpretation, and presentation of information.
• Knowledge of the basic principles of accounting, budgeting, fiscal controls and statistics.
• Knowledge of management practices and methods.
• Ability to adapt and apply the concepts and techniques of administrative analysis to the needs of specific projects.
• Ability to identify problem areas and recommend appropriate solutions based on logical consideration of
• alternatives.
• Ability to interpret and apply a variety of laws, rules, regulations, standards and procedures.
• Ability to prepare and present reports or recommendations clearly and concisely.
• Ability to compile financial and operational data and to analyze charts and reports and statistical and budgetary statements.
• Ability to coordinate the activities of various organizational units.
• Ability to plan, organize and direct the work of others.
• Ability to research and write complex narrative and statistical reports.
• Ability to speak and testify effectively before governmental and legal bodies and commissions, the media and community and business groups.
• Ability to establish and maintain effective working relationships with city officials, community, and business groups.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be succes

Job Tags

Full time, Work at office,

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