We are seeking a dynamic and strategic Director of Talent Acquisition to serve as the Global Lead for hiring across Advisors & Consulting Services (A&CS) and Customer Success organizations. This individual will play a critical role in shaping and executing a long-term talent acquisition strategy that supports Mastercard’s rapidly growing Services business. This role offers the opportunity to make a significant impact by driving global hiring efforts for two of the strategic and fast-growing functions within Services at Mastercard. The ideal candidate will bring strong project and program management skills, exceptional business partnering skills, a passion for people development, and a global mindset. Advisors & Consulting Services (A&CS) is a key differentiator for Mastercard. Our A&CS team is rooted in efficiently delivering impactful projects and platforms for our clients, which differentiates our business and creates a force multiplier for Mastercard as a whole. Customer Success is a strategic priority for the Services business, focused on ensuring our clients realize maximum value from Mastercard’s solutions. This growing team plays a pivotal role in driving customer satisfaction, retention, and long-term growth. Role Responsibilities include leading Talent Acquisition for A&CS and Customer Success, ensuring alignment with Services business strategy and priorities; maintaining a global view of TA efforts; serving as the global program manager for A&CS TEAM hiring; preparing TEAM update meetings with reports and presentations; managing global roadblocks and challenges; partnering with recruitment marketing and Talent Discovery teams; acting as a coach and leader to recruiters and hiring managers; collaborating with regional recruiting teams; and personally managing select high-priority requisitions. The candidate should have demonstrated success in corporate and/or consulting recruitment with global hiring experience, strong project management skills, an agile working style, solution orientation, strong stakeholder management, effective collaboration across matrixed organizations, ability to advise and influence stakeholders, experience managing high-performing teams, strong communication and analytical skills, deep understanding of recruiting methodologies and tools, passion for customer service and talent development, and an entrepreneurial mindset. Mastercard is an equal opportunity employer and offers competitive salary and benefits.
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