Job Description
We are looking for a dedicated Systems Administrator to provide comprehensive support for the Encompass Loan Origination System. You will be responsible for ensuring the system operates smoothly, addressing user needs, and maintaining data integrity.
Responsibilities:
• Offer first-line technical support to Encompass users, resolving system-related inquiries and issues.
• Manage user accounts, permissions, and roles within the Encompass platform.
• Maintain and update system templates, forms, and configuration settings to meet operational requirements.
• Coordinate and support testing processes for system updates, ensuring seamless implementation.
• Document system changes, updates, and procedures to support training and knowledge sharing.
• Work closely with teams to ensure compliance with system standards and operational efficiency.
• Monitor system performance and troubleshoot technical issues as they arise.
• Collaborate with IT and business teams to enhance system functionality and user experience.
• Assist in onboarding and training new users on Encompass system features.
• Provide ongoing recommendations for system improvements based on user feedback and industry trends.
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