Position Title: Spec, Training and Document
Work Location: Irvine CA
Assignment Duration: 3 months
Position Summary:
The main function of a training specialist is to provide a seamless and positive experience for all learning system users (e.g., end-users, instructors, and content owners).
Background & Context:
Represent and support the multi-faceted global quality training system program.
Key Responsibilities:
• Provide ongoing moderately complex LMS front-end user support (e.g., assigning/registering for training) and resolving moderately complex issues for the assigned organization
• Configure profiles related to training assignments and completion
• Test and execute validation scripts
• Responsible for conducting moderately complex data tasks (e.g., creating and maintaining courses)
• Provide ongoing auditing of data to ensure high-level of data quality and integrity, as well as propose solutions for, and execute data clean-up efforts
• Provide end-users with assistance as it pertains to running reports or provide back-end reporting support during a regulatory audit
• Assist with smaller quality systems training projects as needed
• Resolve moderately complex systems issues from customer support tickets in partnership with vendor and/or team members
• Other incidental duties
Qualification & Experience:
• H.S. Diploma or equivalent
• 2-4 years of experience required
Additional Skills :
• Good interpersonal skills, written and verbal communication
• Good knowledge with a variety of software packages, including MS Word, PowerPoint, Excel, and Outlook and related LMS systems
• Must be able to receive and provide feedback in a professional, direct, and tactful manner
• High level of self-directed initiative, organizational and recordkeeping skills
• Substantial knowledge and understanding of policies, procedures, and handling moderately complex systems issues for customer support tickets in partnership with vendors and/or team members
• Good problem-solving and organizational skills
• Ability to manage internal and external confidential information with utmost discretion
• Works autonomously within established procedures and practices
• Ability to build and maintain strong relationships across the organization to influence and achieve objectives
• Attention to detail
• Ability to interact professionally with all organizational levels
• Must be able to work in a team environment
• Provide feedback in a professional, direct, and tactful manner
• Adhere to all EHS rules and requirements and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
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