Onboarding Specialist Job at Willow Commerce, Lyndhurst, NJ

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  • Willow Commerce
  • Lyndhurst, NJ

Job Description

Job Description

Willow Commerce is on a mission to simplify multichannel selling for eCommerce brands. We help sellers connect, automate, and scale across marketplaces like Amazon, Walmart, TikTok Shop, and more — and now, we’re looking for a skilled Onboarding Specialist to join us at our Lyndhurst, NJ office.

🧩 What You’ll Do:

As an Onboarding Specialist, you’ll be the go-to person for getting new clients up and running on Willow. This role blends technical know-how with client-facing communication — perfect for someone who thrives on solving problems and explaining complex ideas simply.

You’ll be responsible for:

  • Guiding new clients through the onboarding process step by step
  • Connecting marketplace and shipping integrations via API
  • Mapping product data and ensuring inventory syncs correctly
  • Troubleshooting setup issues with both clients and our dev team
  • Training sellers on how to use the platform efficiently
  • Making rudimentary training videos for clients
  • Creating FAQ for clients to be posted in our platform
  • Creating clear documentation and internal notes for each account

⚙️ What We’re Looking For:

We’re not just looking for someone who knows what an API key is — we’d love if you could explain it like you're writing an essay for someone who's never seen one before.

✅ Strong understanding of technical integrations (bonus if you’ve worked with platforms like Shopify, Amazon Seller Central, or Walmart Marketplace)

✅ Working knowledge of APIs and how they connect platforms

✅ Advanced Excel or Google Sheets skills

✅ Native English speaker or highly proficient in English (written and verbal)

✅ Clear, confident communicator

✅ Previous experience in onboarding or implementation is a must

✅ Detail-oriented and organized

✨ Why Join Us:

At Willow Commerce, we move fast, solve real problems, and love what we do. You’ll be working in a collaborative environment where your voice matters and your skills have a direct impact on the success of our clients.

  • Competitive salary
  • Opportunity to work with a rapidly growing SaaS platform
  • Room to grow as the company scales

📬 Sound like you? Apply here or message us directly to learn more.

Job Tags

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