Job Description

Location :

Remote in the following states only CO, IA, IL, KS, MO, NE, or WY. Applicants must currently reside in one of these states to be considered for this position.

The Government Support Programmer is responsible for resolving complex, high-priority software support issues escalated by front-line support teams. This role requires strong programming expertise, excellent problem-solving skills, and the ability to analyze and debug code quickly to resolve critical customer issues in a timely and professional manner. The position serves as the technical bridge between customer support and the development team to ensure issue resolution and customer satisfaction.

Key Responsibilities:

• Investigate and resolve advanced software issues escalated from Tier 1 and Tier 2 support teams.
• Debug source code and perform root cause analysis to identify and fix bugs or provide detailed guidance to development.
• Log and track all escalated issues and resolutions using internal ticketing system resolving calls within 45 minutes or less.
• Prioritize and manage multiple high-urgency issues simultaneously. Ensure that 95% of calls are handled within 72 hours or less.
• Create documentation for recurring escalated issues and contribute to internal knowledge bases.

Required Qualifications:

• Associate's or Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent experience).
• 2+ years of professional programming experience, preferably in a support or maintenance environment.
• Proficiency in VB.NET, ASP.NET, and SQL databases. Experience with VBA and/or VB 6.0 helpful.
• Proven experience debugging and supporting software applications.
• Familiarity with SQL and database troubleshooting.
• Excellent written and verbal communication skills.
• Ability to work independently and manage time effectively under pressure.

**A Culture Index survey will be sent to you via email upon completion of the application** This must be completed in order to be considered for the position.

CIC Team Member Benefits & Compensation:

• Competitive Salary : Start your career with an impressive salary ranging from $65,000 - $80,000 / year! Your pay reflects your skills, experience, and location, with room for growth as you progress in your role.
• Work from Home : Enjoy the freedom and flexibility of remote-based employment—work from your home office where you feel most productive and comfortable!
• Health & Wellness Covered : We've got your health taken care of with comprehensive medical, dental, and vision benefits, with CIC covering 75% of the monthly premiums. Stay healthy while saving money!
• Retirement Planning Made Easy : Secure your future with our 401k plan—complete with company contributions to help grow your retirement fund faster.
• Generous Time Off: Take time to recharge with our vacation, sick leave, and holiday benefits, designed to support your work-life balance and keep you feeling refreshed.

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